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Service Manager Job at Sandwell and West Birmingham NHS Trust

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Job summary

Are you a motivated, conscientious individual, looking to further develop your operational experience? If so this is an ideal opportunity for you to come and work within the Ophthalmology Directorate of the Surgical Services Group.

The posts will have a day-to-day operational remit with a focus on delivery of 18 weeks performance targets and to support the transformation plans within the Directorate. The Service Manager will work closely with Directorate General Manager, Specialty Leads, Clinical Director and Lead Nurse to help redesign and re-configure services which enhance patient experience and quality of care, as well as having line management responsibility for admin and clerical staff across the Directorate.

If you would like to discuss this post informally, please contact: Maggy Guirguis


Main duties of the job

Reporting to the Directorate General Manager, the post holder will be required to work across the Directorate to support services in the day to day operational running, monitor waitlist and RTT targets, support the delivery of Directorate KPIs, support efficiencies and initiatives set by the Trust and the wider ICB.

Successful candidate will have responsibilities for designated areas and services, direct line management responsibilities, a focus on RTT and waitlist management to meet recovery plan. Be creative in utilisation of resources, work smart and have the ability to problem solve.

Role involves working closely with Doctors, Nurses and other stakeholders, you will be responsible for the operational management and day to day delivery of identified services.


About us

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises.As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding.The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:

  1. Our People – to cultivate and sustain happy, productive and engaged staff
  2. Our Patients – to be good or outstanding in everything we do
  3. Our Population – to work seamlessly with our partners to improve live



Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details of what this role entails


Person Specification



  • Degree or equivalent


  • Post graduate diploma in Management or equivalent



  • Responsibility for operational matters including budgetary responsibility
  • Direct line management experience including . recruitment, development, performance management, appraisal, discipline etc.
  • Experience in, waiting list management, understanding of RTT pathways and discharge arrangements
  • Experience in meeting performance targets
  • Proven experience of service development
  • Experience of leading projects
  • Demonstrable Leadership skills
  • Communication and excellent interpersonal skills
  • Confident in using Microsoft Office software
  • Proven ability to prioritise
  • Demonstrable general management experience in the NHS with, responsibility for operational matters including, staff management, budgetary responsibility, performance targets, waiting list management, discharge arrangements.
  • Proven experience of change management ability


  • Development / implementation of Governance systems and procedures
  • Ability to complete reports using complex data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sandwell and West Birmingham NHS Trust




B18 7QH

Employer’s website (Opens in a new tab)

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