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Operations Manager at Bolt Nigeria

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Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lagos, Nigeria
Category: Ride-hailing

What to know before applying for bolt nigeria jobs

If you are considering applying for a job with Bolt Nigeria, there are several things you should know before submitting your application:

  1. Job Requirements: Review the job requirements and qualifications to ensure you meet the minimum qualifications. Some roles may require specific skills or experience, so make sure you are familiar with the job requirements before applying.
  2. Company Culture: Familiarize yourself with Bolt Nigeria’s company culture, mission, and values. This will help you tailor your application to highlight your skills and experience that align with the company’s values.
  3. Research the Company: Conduct research on the company, including its history, products/services, competitors, and recent news. This will help you understand the company’s position in the market and what it stands for.
  4. Application Process: Review the application process to ensure you have all the required documents and information ready. This may include your resume/CV, cover letter, and any other supporting documents.
  5. Prepare for Interviews: If you are selected for an interview, prepare by researching common interview questions and practicing your responses. Be sure to dress professionally and arrive on time.
  6. Networking: Reach out to current or former employees of Bolt Nigeria on professional social media platforms, such as LinkedIn. This can provide you with valuable insights into the company culture and the application process.

By considering these factors before applying, you can increase your chances of being hired and ensure that you are a good fit for the company.

Job Description

  • We are looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to manage operations in Nigeria.
  • You will be responsible for the Nigeria operations team that manages and grows driver activity.
  • Your role will have a direct impact on your city by continuous improvement of driver and rider experience through strengthening Bolt’s value proposition in the marketplace via industry-leading supply availability, pricing and driver earnings management.
  • You will also be working closely with the Operations team, Country Manager and HQ teams where your work will drive business growth and revenue through achieving operational milestones and key metrics.

Job Responsibilities
Your daily adventures will include:

  • Managing and supporting the operations team by defining precise local operational processes with a focus on strong operational execution and results
  • Developing strategies to strengthen driver’s value proposition to continually grow our supply base, performance, quality, compliance and retention
  • Responsible for weekly, monthly and quarterly analysis of driver performance & impact of market investment
  • Competitive benchmarking to continuously strengthen our driver value proposition including sourcing for new sources of competitive intelligence
  • Improving rider experience through the identification and implementation of quality improvement measures
  • Monitoring our city operations metrics to ensure marketplace balance between drivers and riders
  • Identifying trends, risks and improvement opportunities on a local level that may impact the business
  • Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
  • Taking ownership of Bolt’s development in Nigeria by ensuring both local operations and HQ teams support and actively collaborate with each other to meet business goals

We are looking for:

  • Bachelor’s Degree or higher education in Economics, Finance or other analytical subject
  • You have 4+ years experience in an analytical and/or entrepreneurial position
  • You have a strong sense of ownership with a hands-on approach
  • Highly analytical and have a data-driven mindset with excellent Excel skills
  • You are a hustler, not stopping after several obstacles a day
  • You are passionate about new technologies and ride-hailing
  • You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English
  • You are comfortable with developing analytical and decision frameworks to support your strategies and decisions

Why you’ll love it here:

  • Play a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 500+ cities across 45 countries.
  • Make your mark at one of the fastest-growing organisations in Europe.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth and enjoy unique career opportunities.
  • Get a rewarding salary and stock option package that lets you focus on doing your best work.
  • Enjoy health care coverage, and plenty of other perks.*Some perks may differ depending on your location.

Application Closing Date
Not Specified.

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