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Emergency Call Handler at Birmingham Women’s and Children’s NHS Foundation Trust

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Emergency Call Handler (NHS JOBS)

Job Summary

A dynamic, enthusiastic, confident and proactive individual who will be play an integral part in the KIDSNTS intensive Care Transport Team.Answering emergency calls using a high tech switch board facility, taking the regional cot location figures, confidently talking to consultants and members of the MDT, conferencing people timely and efficiently, using a web data base to input ‘live’ essential patient information, registering patients on the Lorenzo system and assisting the team with the administrative support they need to enable them to transfer patients safely.

Based in the busy operations centre, the post holder will be working closely with all grades of medic, nurses, administrators and other team members.The post holder will be responsible for taking initial calls from doctors and nurses within the region. Customer service skill, IT skills and an ability to ‘think ahead’ is essential when taking calls, as is the ability to transfer information onto the database efficiently.General office administration skills, assisting with preparation of all documentation and communication needs to meet service requirements.

All training will be given once in post.

The post holder will be required to work shifts to cover the 24/7 service, including 12 hour days shifts and 11 hour night shifts with periods of lone working. Duties are shared between the admin team on a shift rota basis.

For further information; please contact Hayley Osmani or Aimee Hodgson on 0121 333 9687


£22,816 to £24,336 a year Pro Rata plus unsociable



Working pattern


Main duties of the job

Using a high tech switch board console efficiently and with confidence.

Accurate recording of emergency telephone referrals of critically ill children and babies.

Confidently speak to all members of the multi-disciplinary team

Prepare and chair daily team handover meetings and take minutes.

Develop and maintain close collaborations with other teams and hospitals.

To track the team’s current position and journey progress ensuring communication at all times. Efficient conference calling is paramount to the service, ensuring clear and concise communication throughout the process.

To personally ensure that all documentation is scanned to the database and hospital systems before the shredding of notes in accordance to the trust’s strict governance policies.

Participate in and become a competent user of Lorenzo and its use to support the service.

Assist the team in producing activity, audit and outreach reports.

Maintain contact information for team members ensuring smooth, efficient and professional communication always.

Responsible for maintaining equipment and stock. To collect mail, distributeaccordingly, organise courier deliveries for transport equipment as required

Ensure the Team Leader on shift is informed of any service issues as well as Identifying. Report any health and safety issues to the management team and appropriate department.

Any other office or administrative duties as necessary and as required by the service including providing appropriate cover.

About us

Birmingham Women’s and Children’s NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children’s Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women’s Hospital is one of two dedicated women’s hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Person Specification



  • Maths GCSE grade C and above
  • English GCSE grade C and above


  • NVQ level 2 in relevant Subject

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Birmingham Women’s and Children’s NHS Foundation Trust


KIDSNTS Birmingham Children’s Hospital

Printing House


B4 6DF

Employer’s website (Opens in a new tab)

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