Customer Service Representative at Leadclimax Careers

  • Full Time
  • Lagos

Leadclimax Careers

Leadclimax Careers, we breach the gap between employees and employers by providing quality human resource services.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Mainland, Lagos
Employment Type: Full-time

Job Description

  • We are looking to hire a Customer Service Representative who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face.

Responsibilities
Customer Service Responsibilities list:

  • Manage incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.

Requirements and Skills

  • Minimum of HND, BSC.
  • Customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

Salary
Monthly income of N120,000.

Application Closing Date
11th August, 2023.

How to Apply
Interested and qualified candidates should send their CV to: apply@leadclimax.com.ng using the Job Title as the subject of the email.