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Analyst, Account Configuration at Flutterwave

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Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Title: Analyst, Account Configuration

Location: Lekki, Lagos (Hybrid)
Department: Professional Services
Employment Type: Full-Time

The Role

  • We are seeking for an Analyst, Account Configuration who will assist in setting up and configuring both enterprise and SMB merchants’ accounts.
  • Reporting to the Account Configuration Manager, you will play a key role in ensuring customer satisfaction and enhancing the customer experience.

Responsibilities

  • Assist in configuring merchant accounts including (MCC review & MID creation) according to specifications
  • Collaborate with other teams to understand and implement customer requirements
  • Maintain accurate records of all account configuration activities
  • Participate in team meetings and training to stay updated on product changes and developments
  • Contribute to the improvement of account configuration processes
  • Support the Account Configuration Manager in meeting team KPIs and objectives

Requirements
Required competency and skillset to be a waver:

  • Bachelor’s Degree in Business, IT, or a related field
  • Minimum of 1-2 years of experience in an account support or customer service role, preferably in the payment industry
  • Excellent attention to detail and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced, dynamic environment

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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